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We're Here to Help
At aliceisreal.com, we want every aspect of your experience to be thoughtfully considered—from choosing practical and decorative pieces for your home, to receiving and enjoying your order at home.
Whether you have questions about our home essentials—such as storage baskets, organizers, serving trays, or decorative accents—or need assistance with an existing order, shipping, tracking, returns, or refunds, our customer support team is here to help.
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Order Support
If you're contacting us about an existing aliceisreal.com order, including the relevant order details in your message will help our team review your request more efficiently.
Please include, whenever available:
- Your aliceisreal.com order number
- The email address used when the order was placed
- A short explanation of your question or issue
- Clear photographs or other relevant information if an item arrived damaged, defective, incorrect, incomplete, or materially different from its product description
Shipping & Tracking
Aliceisreal orders are generally processed within 1–3 business days after payment is accepted. Estimated delivery within the United States is generally 5–10 business days after processing, or approximately 6–13 business days in total. Business days exclude weekends and U.S. public holidays. Delivery times are estimates, not guaranteed arrival dates.
We use a multi-location fulfillment model to support our range of home organization products, kitchen and dining essentials, and decorative accents. Depending on product availability, item requirements, and destination, an order may be dispatched from different fulfillment locations or approved third-party fulfillment facilities.
Once your order has been dispatched and tracking information is available, we will provide the relevant shipping confirmation and tracking details. For shipping charges, available destinations, and further details, please see our Shipping Policy.
Returns & Refunds
Eligible Aliceisreal home products may be returned within our 180-day return window, calculated from the date of receipt and subject to the requirements of our Return & Refund Policy. Items should generally be in substantially the same condition as received, with original packaging and supplied accessories where applicable.
Before returning an item, please contact support@aliceisreal.com to obtain the appropriate return instructions and confirmed return address.
Preference-Based Returns
If you choose to return an eligible item for reasons unrelated to a product defect or fulfillment error, return shipping costs are generally the responsibility of the customer.
Product or Fulfillment Issues
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, Aliceisreal will review the issue and provide an appropriate replacement, refund, or return solution without additional cost to the customer where applicable.
Approved refunds are returned to the original payment method. Aliceisreal generally processes an approved refund within 1–3 business days after approval. After issue, the funds may require an additional 5–10 business days to appear, depending on your bank, card issuer, or payment provider.
Order Changes & Cancellations
If you need to change or cancel an order, contact Aliceisreal Customer Care as soon as possible after placing your order.
Orders can generally be changed or cancelled before shipment. Once an order has already been dispatched, we may no longer be able to modify or cancel it.
Where applicable, the item may instead be eligible for return after delivery in accordance with our Return & Refund Policy.
Need Assistance?
For home product questions, order support, shipping enquiries, or return assistance, contact our customer care team.
Email: support@aliceisreal.com
Support Hours: 9:00 AM–6:00 PM Pacific Time
When contacting us about an existing purchase, including your order number will help us locate the order more quickly.